12x15 Gray Oushak Hand knotted Turkish Rug

The shipping is free for all United States and Canada orders.

International Shipping:International shipping is free on selected rugs only, please contact at yildizrugs@hotmail.com for more information.

Processing time We will dispatch your order within 1-2 Business days and delivery transit time is 4-7 business days

We gladly accept returns and exchanges.

Contact us within 14 day of delivery, and send back the items within 30 days after requesting an return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Buyers are responsible for return postage. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To start a return, you can contact us at yildizrugs@hotmail.com. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yildizrugs@hotmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.